Privacy Policy

Privacy Policy

Your privacy is important to us. We kindly ask that you take a few minutes to read, understand, and accept our Privacy Policy.

Document updated on November 5, 2024.

1. Who is responsible for processing your data?

Gold Limousine – Automóveis de Turismo Lda – VAT ID: 505296799
Av. Almeida Garrett 4, 2610-295 Alfragide Portugal

What data do we process, and where does it come from?
2.1. Data provided by the user:

Gold Limousine may collect personal data that you provide directly through various established forms.

In these forms, you will notice that some fields are marked as mandatory; without this information, we cannot provide the requested service. This data is strictly necessary to process your request. Typically, these are: name and surname, phone number, contact email.

Gold Limousine is present on social networks through its brands and also offers users the ability to communicate through various social media channels. The processing of data from individuals who become followers, establish a connection, or engage with Gold Limousine through social media or available communication channels will be governed by our website’s legal notice and the privacy policies, terms of use, and other regulations of the respective social network or platform. The user should review and accept these beforehand.

2.2. Data not consciously provided by the user resulting from service delivery (inferred data):

It is increasingly common for companies to use data not directly provided by the data subjects. These “inferred” data result from the application of algorithms analyzing a variety of data, such as social media and purchase records, to profile individuals. For example, understanding our customers’ interest in specific products, satisfaction surveys, customer service call logs, and browsing activity on Gold Limousine website. More detailed information regarding data processing purposes can be found later in this Privacy Policy.

What is the purpose and legal basis for processing your data?
The different purposes for which your data may be processed, depending on your relationship with Gold Limousine, are as follows:

3.1. Managing contracted services and fulfilling the contractual relationship.

Your data will be processed to provide the requested service, which may include responding to inquiries, handling complaints, and providing requested information.

Not accepting this purpose may result in the inability to establish the necessary contract(s) for the services you are interested in.

3.2. Sending commercial information when requested through the designated fields in various forms, including offers, promotions, and discounts related to Gold Limousine brands. We may also inform you about products or services owned by third-party companies with whom Gold Limousine has agreements for distribution or licensed production.

This information will be sent through various contact methods (electronic and non-electronic): postal address, email, mobile phone, among others.

3.3. Profile creation

Gold Limousine collects and processes data to analyze user requests, offer member benefits, and align services with your interests and preferences, allowing Gold Limousine to suggest relevant products and services.

Data processing for profile creation and marketing is based on Gold Limousine legitimate interest, considering user rights, adopting proportionality and transparency measures.

3.4. Website browsing management and analysis

User information is processed to facilitate and enhance website navigation, such as providing a version that best fits your device characteristics and language. With prior consent, we may analyze browsing behavior to better meet your needs. Please refer to our cookie policy for more details.

How can you stop receiving commercial offers?
All electronic commercial communications will include a link—UNSUBSCRIBE or similar—that allows you to manage your privacy and opt-out of future communications.

You can also revoke your consent or express your objection by emailing info@goldlimousine.pt Ensure you use the email address registered with us. Processing time is generally 48-72 hours, during which you may still receive communications.

How long do we retain your data?
If you register as a customer on our website, your data will be retained until you request account cancellation. We will assume continued interest in maintaining your account despite periods of inactivity.

Once cancellation is requested, data will be deleted per data protection regulations, meaning data will be blocked and only accessible by courts, the Public Prosecutor’s Office, or relevant public administrations during the statute of limitations for legal actions, after which they will be deleted.

The statute of limitations varies depending on the type of service; for example, most personal civil actions have a five-year limitation period.

Will we share your data with third parties?
To fulfill the purposes described in this Privacy Policy, it may be necessary to share your data with the following entities, as justified by the applicable legal basis.

What are your rights regarding your data?
Read and understand your rights. For any questions, contact us at info@goldlimousine.pt.

Your rights concerning Gold Limousine data processing include:

• Right of access: The right to obtain confirmation about whether your personal data is being processed, including information on processing purposes, categories of data, recipients, retention periods, and access to data copies.
• Right to rectification: The right to request the correction of inaccurate or incomplete data. You can make these changes in your profile section if registered on our platform.
• Right to erasure (right to be forgotten): The right to request the deletion of your personal data under specific circumstances, such as when data is no longer necessary for its original purpose, consent is withdrawn, or if the processing is unlawful.
• Right to restriction of processing: The right to limit processing under certain conditions, such as contesting data accuracy or unlawful processing opposed to data deletion.
• Right to data portability: The right to receive your data in a commonly used format and transmit it to another controller when processing is based on consent or contract and conducted by automated means.
• Right to object: The right to object to data processing, including for direct marketing purposes, after which Gold Limousine will cease processing unless legitimate grounds prevail.
• Right not to be subject to automated decision-making, including profiling that significantly affects you, unless necessary for contract performance, legally permitted, or consented to.

Right to lodge a complaint: The right to file a complaint with the supervisory authority, especially if not satisfied with responses to your rights.

Amendments and inquiries
Gold Limousine reserves the right to modify its privacy policy due to legislative, case law changes, or business practice. Updates will be communicated via our website or other channels to ensure awareness of the new privacy terms. Continued use of services after notification implies acceptance of new terms, except for consent-based purposes.

For questions or further clarification on our privacy policy, please contact info@goldlimousine.pt